Give a Refund
Refunds are sometimes necessary to ensure fair practices and client satisfaction on Passivae. This article explains refund scenarios for both recruiters and job seekers, how to initiate a refund, and tips to prevent situations that might lead to refunds.
Refund Eligibility and Reasons
As a Recruiter: You might need to provide a refund to a client if:
The candidate you placed leaves the position prematurely within a guaranteed period outlined in your agreement.
The client is dissatisfied with the candidate's performance and it's deemed justifiable within Passivae's policies.
There was a misrepresentation of the candidate's skills or experience.
As a Job Seeker: You might need to provide a refund to a client if:
You fail to fulfill the agreed-upon terms of the contract.
The client is dissatisfied with the quality of your work and it's deemed justifiable within Passivae's policies.
You misrepresented your skills or experience.
Passivae has a specific refund policy that outlines eligibility criteria and the refund process. Familiarize yourself with this policy to understand when and how refunds are handled.
Initiating a Refund
If a refund is necessary, Passivae provides a streamlined process:
Reach out to Passivae's support team and explain the reason for the refund.
Submit any relevant documentation that supports your refund request (e.g., contract, communication logs, performance reviews).
Passivae will review the request and supporting evidence to determine if a refund is warranted.
If approved, Passivae will process the refund according to their policies.
Preventing Refund Situations
To minimize the need for refunds:
As a Recruiter:
Thoroughly vet candidates to ensure they are a good fit for the client's needs.
Maintain clear communication with both clients and candidates throughout the hiring process.
As a Job Seeker:
Accurately represent your skills and experience.
Deliver high-quality work that meets the client's expectations.
Communicate effectively and proactively address any concerns.
By understanding the refund process and implementing preventive measures, you can contribute to a more trustworthy and reliable experience on Passivae.
Frequently Asked Questions
In what situations can I issue a refund to a client?
As a recruiter or job seeker, you might issue a refund if:
You fail to fulfill the agreed-upon terms of the contract.
The client is dissatisfied with the quality of work or the candidate's performance (if applicable), and this is deemed justifiable by Passivae.
You misrepresented your skills or experience, or those of the candidate you placed.
How do clients request a refund on Passivae?
Clients typically request refunds by contacting Passivae's support team and providing details about the situation and their reason for requesting a refund.
How does Passivae decide whether to approve a refund request?
Passivae reviews the refund request, the evidence provided by both parties, and their platform's policies to determine if a refund is warranted.
How will the refund be issued to the client?
Refunds are usually issued through the original payment method used by the client.
What should I communicate to the client during the refund process?
Maintain open and honest communication with the client throughout the refund process. Keep them updated on the status of their request and address any concerns they may have.
How can I prevent the need for refunds in the future?
As a Recruiter: Thoroughly vet candidates, set clear expectations with clients, and ensure accurate representation of candidate skills and experience.
As a Job Seeker: Accurately represent your skills, deliver high-quality work, and communicate effectively with clients.
What if I have a disagreement with a client about a refund?
If a disagreement arises, Passivae's support team can help mediate and find a resolution.
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