Chargebacks

Passivae utilizes secure payment processing systems to ensure smooth and reliable transactions between clients and recruiters/candidates. However, in certain situations, a client may initiate a chargeback – a request to reverse a payment made on their credit or debit card. This article explains what chargebacks are, how Passivae handles them, and steps you can take to minimize their occurrence.

A chargeback typically occurs when a client disputes a charge on their card, often due to reasons such as unauthorized transactions, dissatisfaction with the service, or goods/services not received as described. When a chargeback is initiated, Passivae works with the client and the payment processor to investigate the dispute and determine the appropriate resolution.

Passivae takes chargebacks seriously and has a dedicated process to handle them fairly and efficiently. Our priority is to protect both clients and recruiters/candidates while ensuring compliance with payment industry regulations.

To minimize the risk of chargebacks:

• For Clients:

  • Ensure that the services or goods you're paying for are clearly understood and align with your expectations.

  • Communicate promptly with the recruiter/candidate if any issues or concerns arise.

  • Review your payment history and report any suspicious or unauthorized transactions immediately.

• For Recruiters/Candidates:

  • Provide clear and accurate descriptions of your services or skills.

  • Deliver high-quality work that meets the client's expectations.

  • Maintain open communication with clients throughout the project or hiring process.

Passivae offers support and guidance to users involved in chargeback disputes. If you have any questions or concerns regarding chargebacks, please don't hesitate to contact our support team.

Frequently Asked Questions

What is a chargeback?

A chargeback is a request to reverse a payment made on a credit or debit card. It is initiated by the cardholder (the client on Passivae) and is typically filed with their bank or card issuer. Chargebacks can occur for various reasons, such as unauthorized transactions, dissatisfaction with the service or product, or if the client believes they were misled or misrepresented.

What is Passivae's policy on chargebacks?

Passivae takes chargebacks seriously and has a dedicated process to handle them fairly and efficiently.

Here's what you need to know:

• Passivae encourages clear communication and transparency between clients and recruiters/candidates to minimize the likelihood of chargebacks.

• When a chargeback is filed, Passivae investigates the dispute and gathers evidence from both the client and the recruiter/candidate.

• Passivae works to resolve the dispute fairly, taking into account the platform's terms of service and any relevant evidence. The outcome could be in favor of the client (refund issued) or the recruiter/candidate (payment upheld).

If you are involved in a chargeback dispute, Passivae's support team can provide guidance and assistance throughout the process.