Troubleshoot Identity Verification

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Common Verification Issues

Verification Process Support

Tips for Successful Verification

Frequently Asked Questions

Why is my identity document not being accepted?

What if I'm having trouble with facial recognition?

What should I do if the information I entered doesn't match my document?

How can I contact Passivae's support team for help with verification?

What should I include in my support ticket?

How long will it take for Passivae to respond to my verification issue?

How can I ensure my identity documents are accepted?

What's the best environment for facial recognition?

What if I've tried everything and still can't verify my identity?