Manage How You Get Paid

Passivae facilitates direct payments between clients and job seekers or recruiters, giving you flexibility and control over how you receive your earnings. This article explains the payment methods typically used on Passivae and provides guidance on troubleshooting any payment issues that may arise.

Payment Methods

Since Passivae allows for off-platform payments, you and your client have the freedom to choose a payment method that suits both of you. Common methods often used include:

• Direct Bank Transfers: This traditional method involves the client transferring funds directly to your bank account. Ensure you provide accurate bank details to the client to avoid any delays or errors.

• Online Payment Platforms: Platforms like PayPal, Wise (formerly TransferWise), or Payoneer offer convenient and secure ways to receive payments, especially for international transactions. These platforms often have their own fee structures and processing times, so it's important to be aware of those details.

• Other Methods: Depending on your location and preferences, you may explore other payment options, such as cryptocurrency or mobile payment services, as long as both you and the client agree on the method.

Remember to discuss and agree on the preferred payment method with your client before starting any work to avoid confusion or delays later.

Troubleshooting Payment Issues

While Passivae enables direct payments, occasional issues may occur. Here are some common problems and troubleshooting tips:

• Payment Delays: Delays can happen due to various reasons, such as bank processing times, weekends, public holidays, or technical issues with the chosen payment method. If you experience a significant delay, communicate with your client and check with your payment provider for updates.

• Incorrect Payment Amount: If you receive an incorrect payment amount, double-check the agreed-upon rate or fee in your contract and communicate with the client to clarify any discrepancies.

• Payment Failures: Payment failures can occur due to incorrect payment information, insufficient funds in the client's account, or issues with the payment platform. Verify your payment details and work with the client to resolve any problems.

If you encounter persistent payment issues or need further assistance, Passivae's support team is available to help. Provide them with relevant details about the payment, including the project or contract information, payment method used, and any communication with the client.

By understanding the available payment methods and proactively addressing any payment issues, you can ensure smoother transactions and maintain positive working relationships with your clients on Passivae.

Frequently Asked Questions

What currencies can I receive payments in?

Since Passivae facilitates off-platform payments, you can generally receive payments in any currency that you and your client agree upon. However, it's essential to consider potential currency conversion fees and exchange rate fluctuations, especially for international transactions. Discuss currency preferences with your client beforehand to ensure a smooth payment process.

What should I do if my payment is delayed?

If you experience a payment delay, first check with your client to confirm if they have initiated the payment and inquire about any potential issues on their end. If the client confirms the payment was sent, allow for some processing time, which can vary depending on the payment method and banks involved. If the delay persists beyond a reasonable timeframe, contact your payment provider (e.g., bank, PayPal) to investigate the transaction status. You can also reach out to Passivae's support team for assistance if needed.

Why was my payment transaction declined?

Payment transactions can be declined for various reasons, including:

• The client may not have sufficient funds in their account to cover the payment.

• Double-check that the client has entered your correct payment details, including account numbers, email addresses, or card information.

• Payment processors or banks may flag transactions for security reasons, such as suspicious activity or potential fraud.

• Occasional technical glitches with payment systems can lead to transaction declines.

Communicate with the client to verify the payment details and resolve any potential issues. You may also need to contact your payment provider for further assistance.

How can I report suspicious payment activity?

If you encounter any suspicious payment activity, such as unauthorized transactions or requests for unusual payment methods, report it to Passivae's support team immediately. Provide them with any relevant details, such as transaction IDs, dates, and communication with the client. Passivae will investigate the matter and take appropriate action to protect your account and financial information.